“As Operations Support, my daily tasks encompass various responsibilities. Firstly, it’s my duty to keep the production environment operational. This involves maintaining, updating, and replacing thin clients, switches, servers, and badge readers. Additionally, I focus on keeping various server and computer rooms on the site operational. I also provide support to users at other sites in Belgium, the United Kingdom, and France.
What I enjoy most about my work as Operations Support is building trust and having the opportunity to expand my expertise into network configuration and implementation. Setting up and configuring switches and networks are fields I find fascinating, and the fact that I can gain skills in this area is fantastic. Another aspect of my work that I find captivating is the challenge involved in solving difficult problems. I strive to provide successful outcomes to those in need, and that gives me great satisfaction. The fact that within IT, I have a broad range of possibilities to explore is a huge plus for me. Ideally, I would like to specialize in networks and grow further in this field.
Although I face daily challenges as an IT consultant, I have the freedom to analyze difficult projects and find suitable solutions. Proper preparations are crucial, such as when installing a new switch, and thorough organization is essential, especially when managing server racks with numerous cables and equipment. These components form the central nervous system of production, and if something goes wrong, it directly impacts our operational efficiency. Organizing and coordinating projects present a fascinating challenge, and interaction with my colleagues adds extra dynamism to my work. An example of such a project is the migration of thin clients to reject screens, where I play a crucial role.
The follow-ups within Bizztalent are going very well. As IT consultants, we are regularly contacted to inquire about our well-being and whether there are areas where they can support us or help us improve. They also ask how I’m doing, both personally and at work. Once, when there was an issue that made me feel anxious, HR followed up on this effectively, and I was more than satisfied that I was being listened to. I received valuable feedback and personal advice on how to handle the issue. Additionally, I regularly receive calls asking about the project’s progress. The first question is always, “Can we do anything more for you?”, and that can’t be bettered.”
“As an IT Consultant at Bizztalent, I have ample opportunities to expand my knowledge. There is one mandatory course, ITIL, that is expected to be completed first. After that, you have complete freedom to choose your own training courses. ITIL is a somewhat theoretical training with a smattering of management jargon thrown in for good measure. I understand totally why it’s essential to take this course as it forms the basis of IT service management. My next goal is to obtain the CCNA certification, and I am wholly confident I can rely on the support of Bizztalent to achieve it.
For me, Bizztalent stands out from the crowd not only because they provided me with a job opportunity after a lengthy search for work but also because of their ‘door’s always open’ approach to accessibility. Knowing that I can reach someone without delay to discuss questions or concerns reassures me that they genuinely care about my well-being, something that is very important to me.”
